Support Operations Coordinator (SOC Associate)

About the role

Zain Bahrain is looking for a Support Operations Coordinator (SOC Associate) within its Technology division. The role ensures the smooth and efficient operation of the Operation team's ad-hoc tasks and the CS\ITSM ticketing system, a key tool for customer support and internal process automation. The coordinator manages the outsourced support team, keeps internal Zain staff and the support team communicating clearly, and identifies opportunities to improve the system.

Key responsibilities

• Gather requirements, analyse feedback, collaborate on prioritisation and run user acceptance testing (UAT) to deliver system improvements aligned with user needs
• Audit vendor performance and negotiate service levels
• Communicate system status such as incidents and changes, collaborate with teams and facilitate meetings
• Perform other duties related to the ticketing system, support operations or departmental needs

Required profile

• BS in Computer Information Systems, Software Engineering, Computer Science or a related major
• 0-1 years of experience is a plus

Required skills

• Written and verbal communication
• Organisation and time management
• ITIL basics is a plus

To apply, candidates submit a resume/CV, a passport-size photograph and proof of their highest education qualification through the online application form.