Warranty Claims Officer

About the role

We are seeking a detail‑oriented Warranty Claims Officer to manage end‑to‑end processing of automotive warranty claims, ensuring compliance with manufacturer requirements and providing timely updates to customers.

Key responsibilities

• Manage warranty claims from initial submission through approval, resolution, and closure.
• Verify claim information, supporting documents, and repair details for accuracy and completeness.
• Liaise with manufacturers and suppliers regarding claim approvals, rejections, and documentation.
• Coordinate with service advisors, technicians, and other automotive team members to obtain required information.
• Monitor claims for discrepancies, inconsistencies, or potential fraudulent activity and escalate complex cases.

Required profile

• High school diploma or equivalent.
• At least 2 years of experience in automotive warranty claims or a similar support function.
• Strong attention to detail and ability to identify errors or discrepancies.
• Excellent organizational and time‑management skills.

Required skills

• Proficient in Microsoft Office.
• Experience with warranty management software.