Warranty Supervisor – Lead Claims Team

About the role

We are seeking a detail‑oriented Warranty Supervisor to lead our claims department. In this position you will act as the bridge between customers, technical teams and manufacturers, ensuring warranty claims are processed accurately, on time and cost‑effectively while maintaining high customer satisfaction.

Key responsibilities

• Supervise and mentor warranty administrators, guiding complex claims and meeting monthly processing targets.
• Review and audit warranty claims for accuracy, technical documentation and compliance with manufacturer policies.
• Track aged claims and coordinate with accounting to secure and reconcile all credits.
• Serve as primary contact for manufacturers and third‑party providers on claim disputes and policy updates.
• Identify patterns in equipment failures or claim denials and implement cost‑reduction strategies.
• Collaborate with service technicians to ensure repair orders are documented correctly the first time.

Required profile

• 5–7 years of experience in warranty administration, service writing or claims management, preferably in the automotive sector.
• Strong attention to detail and ability to spot data anomalies.
• Excellent negotiation skills with vendors and empathetic communication with customers.

Required skills

• Proficiency with ERP and CRM software.
• Experience using claim submission portals.