Guest Experience Agent

About the role

The Guest Experience Agent is the first point of contact for visitors at Raffles Al Areen Palace Bahrain, ensuring a seamless and memorable arrival, stay, and departure. This role combines front‑of‑house service, guest relations, and administrative support within an ultra‑luxury resort environment.

Key responsibilities

• Greet guests arriving by limousine and escort them safely to their villa.
• Conduct check‑in and registration procedures, ensuring accurate guest data.
• Inspect suites before arrival to confirm cleanliness, equipment, and maintenance standards.
• Implement and maintain the guest recognition program to personalize service.
• Log and resolve guest complaints, inquiries, and comments, following up as needed.
• Maintain up‑to‑date information on tours, sightseeing, and local attractions, and make bookings on request.
• Inspect public lobby areas, uphold high cleanliness standards, and trigger corrective actions.
• Upsell rooms, spa, gallery, and food‑and‑beverage outlets, and assist cashiers with billing procedures.
• Ensure smooth checkout processes and bid guests farewell.

Required profile

• Demonstrates strong teamwork and contributes to hotel morale.
• Adheres to health, safety, fire, and emergency procedures.
• Maintains high personal hygiene, professional dress, and appropriate body language.
• Communicates politely and professionally, representing the hotel’s image.
• Attends meetings and training sessions as required.
• Acts ethically, honestly, and in compliance with local laws.

What we offer

• Employee benefit card with discounted rates across Accor worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for talent development and career growth within the property and globally.
• Participation in corporate social responsibility initiatives.