AFR Ops Intern - Air/Road Freight

About the role

DHL Global Forwarding, the Group's air, ocean and road freight specialist, is looking for an AFR Ops Intern in Bahrain. The internship lets you learn from senior experts while working on different areas of the Air/Road freight department.

Key responsibilities

• Interface with country carrier contacts to resolve operational issues and escalate to Procurement when needed.
• Accept orders from customers or overseas offices and process them for handover to Operations.
• Proactively inform customers about shipment status, exceptions and progress on incident solutions.
• Handle customer inquiries such as Track and Trace, and process customer feedback including complaints.
• Coordinate bookings with suppliers for air export/import/courier shipments and communicate regularly with customers and overseas partners to meet delivery commitments.
• Follow up with airlines to monitor departure and arrival information.

Required profile

• Diploma or degree in Logistics, Transportation or Business Studies, with a minor in logistics and supply chain.
• Previous experience dealing with customers is an added advantage.
• Professional English writing and speaking ability.
• Can-do attitude, hard-working and enthusiastic.

Required skills

• Familiarity with Microsoft Office, especially Excel.

What we offer

• A place in a global company where your ideas and skills can contribute to shared goals.
• Possible further career development.
• Competitive salary.