Assistant Manager Workforce Operations

About the role

The Assistant Manager Workforce Operations will own end‑to‑end workforce management for on‑ground fulfillment teams at talabat, part of the Delivery Hero Group, operating in Bahrain.

Key responsibilities

• Own the end‑to‑end workforce management function for on‑ground fulfillment teams.
• Source, onboard and manage relationships with local third‑party manpower providers, defining SLAs, tracking performance and enforcing penalties.
• Partner with commercial teams to support new partner pitches and conduct regular performance reviews.
• Enable on‑ground supervisors with system access, tools and performance dashboards.
• Manage the picker ecosystem, including system access, logins and permissions across multiple platforms.
• Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&L.
• Ensure accurate demand forecasting and optimise shift planning and scheduling to meet service levels.
• Implement, monitor and enforce SOPs across onboarding, training, performance management and off‑boarding.
• Drive picker performance across metrics such as fill rate, efficiency, attendance and order quality.
• Investigate, manage and resolve on‑ground workforce issues and disputes raised by partners.

Required profile

• 2‑3 years experience in ecommerce, grocery or retail operations with a focus on workforce management.
• Proven ability to build and maintain relationships with internal and external partners.
• Strong communication skills and ability to present complex data in a clear, compelling way.
• Negotiation experience and confidence influencing external partners and SLA terms.
• Personable and empathic approach with a collaborative mindset.