Employee Support and Relations Assistant - Hindi Speaking

About the role

We are looking for an approachable, professional and service‑oriented Employee Support & Relations Assistant to join our team in Bahrain. This is a people‑focused role responsible for supporting employees who approach HR with concerns, queries or requests for assistance.

Key responsibilities

• Serve as a first point of contact for employee concerns, queries and requests
• Listen to employees, understand their concerns and accurately document relevant information
• Provide basic guidance and refer or escalate matters to the appropriate HR personnel when required
• Follow up on referred matters to ensure clear ownership and next steps
• Maintain confidentiality when handling sensitive employee matters
• Support reception and handle occasional walk‑in visitors and general inquiries
• Assist the HR team with employee documentation, correspondence, filing, trackers and record updates
• Coordinate with internal departments and relevant external organizations when required

Required profile

• Previous experience in customer service, guest relations, employee support, reception or another people‑facing role
• Strong interpersonal and communication skills
• Ability to remain calm and professional when dealing with difficult or sensitive situations
• Good written and spoken English
• Ability to communicate in Hindi, Nepali and/or Urdu is preferred for employee communication
• Good administrative, documentation and record‑keeping skills
• Diploma or Bachelor’s degree in Business Administration, Human Resources, Hospitality, Customer Service or a related field is preferred
• Previous HR experience or familiarity with basic HR processes will be an advantage

Required skills

• Microsoft 365
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Teams