Branch Manager / Supervisor

About the role

We are looking for a professional, organised and results‑driven Branch Manager / Supervisor to lead daily operations, drive sales performance and ensure exceptional customer service at our branch. The successful candidate will oversee staff, manage performance and develop business opportunities to achieve growth targets.

Key responsibilities

• Oversee all daily branch activities to maintain efficient, organised and professional business operations.
• Supervise and schedule branch employees, assign responsibilities and monitor daily performance.
• Lead, motivate, coach and develop team members to meet individual and branch objectives.
• Set performance expectations and track productivity, attendance, service quality and sales results.
• Conduct regular briefings, performance reviews, coaching sessions and operational meetings.
• Handle customer enquiries, feedback, complaints and escalations professionally.
• Build and maintain strong relationships with new and existing customers to support retention and growth.
• Develop and implement sales strategies and operational initiatives to meet revenue targets.
• Monitor sales performance, identify gaps and take corrective actions.
• Identify revenue‑boosting opportunities through upselling, cross‑selling, promotions and business development.
• Analyse market trends, customer traffic and purchasing behaviour to uncover new opportunities.
• Support local marketing, promotional and customer‑engagement activities.
• Track branch KPIs such as sales, revenue, customer satisfaction, conversion, productivity and retention.
• Prepare performance reports for senior management.
• Identify operational inefficiencies and implement improvements.
• Ensure consistent adherence to branch processes and procedures.
• Maintain accurate records of customers, sales, transactions, inventory and staff activities.
• Oversee cash handling, payment processing, daily reconciliation and financial procedures.
• Monitor expenses, operating costs and supplies to support cost control.
• Manage inventory, stock levels, product movements and conduct regular stock checks.

Required profile

• Professional, organised and results‑driven attitude.
• Strong experience in branch operations and staff management.
• Proven ability to lead sales teams and achieve revenue targets.
• Excellent customer relationship management skills.
• Ability to monitor performance metrics and drive continuous improvement.
• Experience in business development and identifying growth opportunities.

Required skills