CRM Representative – Customer Relationship Management

About the role

Zayani Motors is looking for a dedicated CRM Representative to join our team in Bahrain. You will play a pivotal role in managing and nurturing customer relationships across multiple industries, ensuring high satisfaction and supporting business growth.

Key responsibilities

• Serve as the primary point of contact for customer enquiries, delivering timely resolutions.
• Maintain accurate and up‑to‑date customer data within the CRM system.
• Develop and implement strategies to build long‑lasting client relationships.
• Analyse customer data and feedback to identify trends and improvement opportunities.
• Collaborate with sales and marketing teams for a unified customer engagement approach.
• Generate regular reports on CRM activities and key performance metrics.
• Proactively communicate with clients to gather feedback and ensure satisfaction.
• Assist in onboarding new clients, providing guidance for a smooth transition.

Required profile

• Proven experience in CRM, customer service, or a similar client‑facing role.
• Strong interpersonal and communication skills, both written and verbal.
• Customer‑centric mindset with effective problem‑solving abilities.
• Excellent organisational skills and attention to detail.
• Ability to work independently and as part of a dynamic team.
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

Required skills

• Proficiency with CRM software.
• Strong knowledge of the MS Office Suite.