Customer Service Officer – CIB Coverage (Bahrain Nationals)

About the role

HSBC is looking for a Bahrain‑national Customer Service Officer to join its Corporate & Institutional Banking (CIB) Coverage team. The role is based at the corporate counter and involves providing front‑line support to corporate clients, handling documents and routing enquiries to the appropriate internal teams.

Key responsibilities

• Deliver over‑the‑counter service to corporate customers, answering queries and guiding them to the right HSBC department.
• Receive, check and process client documents, performing preliminary authorisation and signature validation using HSBC CIB, GPS and GTS systems.
• Route requests and documents to the appropriate internal teams and obtain approvals for exception cases.
• Act as the first point of contact at the corporate counter and provide backup for the Trade counter during leave periods.
• Maintain accurate records, share relevant information with Relationship Managers and ensure consistent service delivery.

Required profile

• Experience in a customer‑facing operations or branch environment.
• Strong attention to detail for document checks and authorisation validation.
• Ability to manage multiple requests, make sound judgement and escalate exceptions appropriately.
• Fluent in English and Arabic with excellent communication skills.
• Team‑oriented attitude and willingness to provide back‑up coverage.

Required skills