Front Office Agent - Arabic Speaker

About the role

Mantis, a conservation‑focused hotel group, is looking for a Front Office Agent who speaks Arabic to be the first point of contact for guests. You will create a welcoming atmosphere, manage check‑ins and check‑outs, and ensure a smooth, memorable stay for every visitor.

Key responsibilities

• Greet and welcome guests with a friendly, professional attitude.
• Handle check‑ins, check‑outs, and billing accurately and efficiently.
• Manage reservations, room assignments, and special guest requests.
• Coordinate with housekeeping and maintenance to prepare rooms for arrivals.
• Maintain up‑to‑date guest information in the Property Management System (PMS).
• Address guest inquiries, concerns, and complaints promptly.
• Prepare daily operational reports on occupancy, arrivals, and departures.

Required profile

• Excellent communication skills and a professional demeanor.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Passion for delivering top‑tier guest service.
• Fluency in Arabic and English.

Required skills

• Proficiency with a Property Management System (PMS).

What we offer

• Opportunity to engage in conservation and wildlife preservation.
• Access to sustainable adventures and exclusive rewards.
• Work within a vibrant community that celebrates local heritage.
• Global career development and advancement opportunities.
• Impactful social initiatives and a collaborative, innovative team.