Guest Arrival Expert (Concierge)
Westin Hotels & Resorts · Manama
Job description
About the role
The Guest Arrival Expert creates memorable first and last impressions for hotel guests, guiding them through arrival and departure experiences while delivering personalized services.
Key responsibilities
- Respond to guest requests for special arrangements such as transportation, reservations, and dry cleaning.
- Gather and provide information about property amenities, local events, and activities.
- Answer, record, and process all guest calls, messages, and concerns, coordinating with relevant departments.
- Review shift logs and document pertinent information in logbooks.
- Monitor club lounge seating, service, safety, and guest well‑being.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
- No supervisory experience required.
- No specific license or certification required.
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Published 2 hours ago
Expires 1 month from now
3 views · 0 interested
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Westin Hotels & Resorts
Manama