IT Support Officer

About the role

We are seeking a dedicated IT Support Officer to maintain reliable technology services and deliver exceptional assistance to end‑users. The role involves troubleshooting hardware and software issues, supporting network connectivity, and ensuring smooth operation of our IT infrastructure.

Key responsibilities

• Provide technical assistance for hardware, software, and system‑related problems.
• Troubleshoot and resolve user‑reported issues efficiently.
• Support network connectivity, system performance, and overall IT infrastructure operations.
• Manage user accounts, access permissions, and security‑related requests.
• Track, prioritize, and resolve support tickets while maintaining service quality.
• Install, configure, and maintain computers, software applications, and peripheral devices.
• Create and update technical documentation, troubleshooting guides, and knowledge‑base materials.
• Collaborate with internal teams to improve technology services and operational efficiency.

Required profile

• Strong troubleshooting and analytical problem‑solving abilities.
• Excellent communication and customer‑service skills.
• Ability to explain technical concepts clearly to non‑technical users.
• Strong organizational skills with attention to detail.
• Capacity to manage multiple tasks and priorities effectively.
• Passion for technology and continuous professional growth.

Required skills

• Computer hardware
• Operating systems
• Networking fundamentals

What we offer

• Opportunities to work with modern IT systems and emerging technologies.
• Ongoing training, certifications, and professional development support.
• Collaborative and supportive team environment.
• Exposure to a wide range of IT operations and infrastructure.
• Clear pathways for career growth within technology and IT services.
• Recognition for innovation, initiative, and outstanding performance.