IT Support Officer

About the role

We are seeking a proactive, customer‑focused IT Support Officer to join our IT Services & Infrastructure team. In this full‑time position you will help users solve technical challenges and keep our technology environment running smoothly.

Key responsibilities

• Provide technical support for hardware, software, and business applications.
• Diagnose, troubleshoot, and resolve IT issues efficiently.
• Respond to support requests across multiple communication channels.
• Manage user accounts, access permissions, and system configurations.
• Support network connectivity, devices, and workplace technology infrastructure.
• Document incidents, solutions, and technical procedures accurately.
• Collaborate with other teams to improve IT services and user experience.
• Assist with system upgrades, technology deployments, and process‑improvement initiatives.

Required profile

• Strong troubleshooting and problem‑solving abilities.
• Good understanding of computer systems, operating systems, and productivity software.
• Ability to explain technical concepts clearly.
• Excellent communication and interpersonal skills.
• Organizational attention to detail and a customer‑oriented mindset.
• Adaptability and eagerness to learn new technologies.

Required skills

• Hardware
• Software
• Operating systems
• Productivity software
• Network connectivity

What we offer

• Work with modern technologies in an innovative environment.
• Mentorship, training, and professional development opportunities.
• Collaboration with experienced professionals in a supportive team.
• Exposure to a wide range of systems, tools, and IT projects.
• Career growth and valuable technical expertise.
• A culture that values collaboration, innovation, and continuous improvement.