Key Account Manager – Bahrain

About the role

We are looking for a dynamic and results‑driven Key Account Manager to lead and expand strategic enterprise relationships in Bahrain. The role focuses on retaining key clients, uncovering new business opportunities, and delivering tailored solutions across B2B, SaaS, and verification services.

Key responsibilities

• Manage and grow a portfolio of strategic enterprise and corporate accounts in Bahrain.
• Build long‑term relationships with key decision‑makers and act as the primary point of contact.
• Understand customer business challenges and propose appropriate technology or service solutions.
• Drive upselling, cross‑selling and revenue expansion within existing accounts.
• Identify new opportunities, develop account growth strategies and oversee contract renewals.
• Monitor customer satisfaction, address issues proactively and ensure high client retention.
• Conduct regular client meetings, business reviews, presentations and solution discussions.
• Coordinate with delivery, operations, technical and support teams to guarantee successful service delivery.
• Maintain accurate account information, sales activities, forecasts and pipelines in the CRM.
• Prepare account performance reports, sales forecasts and business development updates.

Required profile

• Bachelor’s degree or diploma in Business, Marketing, IT or a related field.
• 1–7 years of experience in key account management, B2B or enterprise sales, business development or client relationship management.
• Proven track record of account growth, customer retention, upselling and cross‑selling.
• Fluent in Arabic and English.
• Strong negotiation, presentation and stakeholder management abilities.

Required skills

• Experience with CRM systems for managing account pipelines and forecasts.