Key Account Manager – Sales & Business Development

About the role

We are seeking a dynamic Key Account Manager to lead the management, retention, and growth of corporate and key customer accounts in Bahrain. The role involves building strong relationships with decision‑makers, identifying upselling and cross‑selling opportunities, and ensuring high levels of client satisfaction.

Key responsibilities

• Manage and develop a portfolio of corporate and key accounts.
• Act as the primary point of contact, conducting regular client meetings, business reviews, presentations, and site visits.
• Understand client requirements and recommend suitable services or solutions.
• Drive revenue through upselling, cross‑selling, and account expansion.
• Identify new business opportunities within existing accounts and support new client acquisition.
• Coordinate with internal teams to ensure excellent service delivery and handle enquiries, concerns, and escalations.
• Manage contract renewals and negotiate long‑term partnership agreements.
• Maintain accurate client data and activity records in the CRM system.
• Track account performance, revenue, and sales targets, and monitor competitor activity and market trends.

Required profile

• Bachelor's degree or diploma in Business, Marketing, IT, or a related field.
• 1–4 years of experience in sales, business development, key account management, corporate or B2B sales.
• Proven track record of achieving sales/revenue targets through upselling and cross‑selling.
• Fluent in Arabic and English.
• Willingness to travel within Bahrain for client meetings and site visits.

Required skills

• CRM experience (preferred).