Production Support Engineer – Payment Platforms

About the role

We are looking for a Production Support Engineer with 2‑4 years of experience to ensure smooth operation of the AFS Next Platform, handling transaction processing, batch jobs, and settlement activities.

Key responsibilities

• Provide L2 production and operational support for the platform and related services.
• Monitor daily transaction processing, queues, exceptions and business‑critical services.
• Execute, monitor and validate scheduled jobs, batches and end‑of‑day financial processes.
• Investigate transaction failures, processing exceptions and operational incidents.
• Perform incident analysis, root‑cause analysis and support problem‑management activities.
• Coordinate with business users, vendors, infrastructure, database and network teams to resolve issues.
• Maintain operational documentation, runbooks and shift handovers.
• Participate in on‑call rotation and continuous‑improvement initiatives.

Required profile

• 2‑4 years of production/application support experience, preferably in payment or financial services.
• Strong analytical, troubleshooting and incident‑investigation skills.
• Ability to quickly understand complex payment flows and operational processes.
• Good communication skills and experience working with cross‑functional teams.

Required skills

• Kubernetes (basic concepts)
• MongoDB (basic concepts)
• Kafka (basic concepts)
• REST APIs and message‑based integrations
• SQL for data validation
• Linux/Unix command‑line operations
• Incident‑management tools such as ServiceNow or Jira