Warranty Supervisor

About the role

We are seeking a detail‑oriented Warranty Supervisor to lead our warranty claims department. You will act as the bridge between customers, technical teams, and manufacturers, ensuring claims are processed accurately, on time, and in a way that protects the company’s bottom line while maintaining high customer satisfaction.

Key responsibilities

• Supervise and mentor warranty administrators, guiding complex claims and meeting monthly processing targets.
• Review and audit warranty claims for accuracy, technical documentation, and compliance with manufacturer policies.
• Track aged claims and collaborate with accounting to ensure all credits are received and reconciled.
• Serve as primary contact for manufacturers and third‑party providers on claim disputes and policy updates.
• Identify patterns in equipment failure or claim denials and implement cost‑reduction strategies.
• Work with service technicians to ensure repair orders are documented correctly the first time.

Required profile

• 5–7 years of experience in warranty administration, service writing, or claims management, preferably in the automotive sector.
• Proficiency with ERP/CRM software and claim submission portals.
• Strong ability to spot data trends and generate performance reports.
• Exceptional negotiation skills—firm with vendors yet empathetic with customers.
• High attention to detail, able to catch missing serial numbers and other errors.

Required skills

• ERP systems
• CRM software
• Claim submission portals