Service Crew – Retail/F&B Team Member
Apparel Group
وصف الوظيفة
About the role
The Service Crew member supports the store by delivering fast, friendly service to guests and helping maintain a clean, inviting environment. This full‑time position is essential for generating sales and upholding the brand’s hospitality standards.
Key responsibilities
- Greet every guest within 5 seconds at the front counter or drive‑thru and provide a warm, professional welcome.
- Take and accurately process orders, following the Always Fresh procedure to ensure product quality.
- Maintain speed‑of‑service targets while working with urgency during peak periods.
- Handle cash, credit cards, vouchers and automatic debits, issue receipts, refunds or change, and balance the cash till at shift start.
- Keep the dining area, parking lot and front counter clean, organized and stocked.
- Perform regular temperature checks of products and record them in the Time & Temperature Log.
- Participate in store meetings, follow all restaurant policies and complete sanitation tasks as directed.
- Execute service recovery promptly for any guest concerns, ensuring a satisfactory resolution.
Required profile
- Friendly, attentive attitude with strong product knowledge.
- Ability to work quickly and efficiently in a fast‑paced environment.
- Basic cash handling skills and accuracy in order processing.
- Commitment to hygiene, sanitation and visual presentation standards.
Required skills
- Cash handling
- POS system operation
- Temperature monitoring and logging
Questions fréquentes
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Apparel Group