Customer Service Senior Officer

About the role

The Customer Service Senior Officer will act as a key liaison between internal teams and external clients, ensuring service level agreements are met and operational efficiency is maintained across the supply chain.

Key responsibilities

• Interpret and apply internal policies within the NFP business environment.
• Communicate information clearly both verbally and in writing.
• Monitor, collect, and analyse raw data to produce decision‑support reports.
• Plan and organise work activities to meet short‑ and long‑term objectives.
• Utilise standard office automation tools and equipment effectively.
• Convert company strategy into operational needs for logistics and capacity planning.
• Apply inventory replenishment techniques and manage stock rotation across multiple warehouses.
• Develop negotiation strategies that protect company and supplier interests.
• Optimize inbound and outbound logistics to reduce freight costs.
• Oversee warehouse input/output activities, conduct accurate stock counts, and ensure inventory record accuracy.
• Maintain strong relationships with internal and external customers, resolve claims, and monitor performance metrics.
• Stay updated on global supply‑chain regulations, customs, INCOTERMS, and trade agreements relevant to operations.

Required profile

• Intermediate proficiency in business acumen, communication, data analysis, language use, planning, and technological ability.
• Basic knowledge of business planning, inventory management, negotiation, logistics optimisation, warehouse management, supply‑chain regulations, and manufacturing processes.

Required skills

What we offer

• Opportunity to work within a dynamic supply‑chain environment.
• Exposure to international logistics and regulatory frameworks.
• Professional development in customer service and operational excellence.